Shipping Rates/ Discounts: In all cases we pass on discounts to you. Our shipping rates are flat rates based on a portion of the actual cost charged to us by the carrier (based on the size, weight & destination of package). Shipping charges above the flat rate are paid by Pure Radiance Natural Skin Care. Customers receive further discounts & features (tax-free products, promotional discounts, lower prices, larger sizes & more (see Compare Us).
Canada: Expedited tracked packet 1-6 business days (shipping over-estimates above $1 on PayPal payments are refunded)
Regional (ON, QC) $14 CDN
All other provinces $18 CDN
International: Tracked packet Air/Ground 4-7 business days (shipping over-estimates above $1 on PayPal payments are refunded)
All States: $18 CDN= Approx $13.50 U.S West: $19 CDN= Approx $14 U.S
Local Drop Shipping: Hagersville, Jarvis, Townsend $5. Port Dover, Caledonia $7.
How It Works: Local address first-time order customers will be contacted to make arrangements for a safe, secure drop off (prevent order theft, weather damage etc.) Note that we do not deliver to homes with Canada Post Community Mail Boxes. The home must have a regular mail box for delivery or a front screen door (a secure location where package may be left). Once an agreement has been made,
To Request Drop Shipping: simply place a notation under the special instructions section of your invoice during the check out process indicating the following: "drop ship-side door" or whatever agreement has been made. After delivery, you will receive a partial refund for the shipping charged, less the drop ship fee.
*Not intended for use as a "ship-to different address option". This is offered as a special offer to local customers in the specified areas only.
*Delays: Holiday season, statutory holiday or delays due to customs clearance are beyond our control.
Shipping Address: All orders are shipped to the address on the PayPal Invoice or Credit Card Invoice. If the address entered by you at the time of ordering was missing information or incorrectly entered and requires the carrier to update the information, the post office (carrier) will charge between $10-$15 CDN billed to you. Please ensure that the address you enter upon ordering is correct. If the carrier returns the package to us due to your error, fees will apply. See cancellation terms.
Different Bill-to/ Ship-to Address: Although an additional step, we take every precaution to protect our customers & decrease the possibility of online fraud & card theft. Orders with a different bill-to and ship-to name or address will require Authorization to be submitted along with a copy of the Bill-To persons Credit Card and Drivers License for address confirmation.
Risk of loss: Pure Radiance Natural Skin Care takes no responsibility for losses, mail theft, damages or delays that may occur. Please contact us if insurance or signature coverage is required (+charges will apply). See Terms. If you suspect a theft has occurred, contact local Police to report a mail box theft.
Duty/ Customs: Our products are non-hazardous cosmetics. Although our customers are generally not charged any additional fees upon receipt, any additional tariffs, custom clearance fees, and/or brokerage charges are the responsibility of the customer. Fees apply on any refused/returned/non-delivered packages. See Cancellation Terms.
We will notify customers if an item becomes out-of-stock. If we do not receive a reply back from you within 2 business days to confirm holding your order, we will ship the order as is and issue coupon/credit that may be used towards your next order on our website for the single un-shipped/out-of-stock item. Out-of-stock items are not shipped automatically when stock is replenished. Item may be re-ordered when available-standard shipping rates apply.
Packaging Slip: For environmental reasons, we do not ship orders with packing slips. Customers are encouraged to refer to their invoice instead.
Additional Information: Transport involves varying degrees of temperature via ground, air & in some cases by sea to reach its world-wide short or long trip destination. This does not affect our product quality or integrity, however we recommend leaving products at room temperature for 24 hrs before opening to regain consistency.
See FAQ-Terms of Service for additional policies and information.